Privacy Policy of Elegant Fittings

1. Introduction

This Policy is prepared in accordance with the Constitution of Kenya, the Data Protection Act, 2019, and other applicable laws and regulations governing privacy and data protection in Kenya.

Elegant Fittings Limited, a company incorporated in Kenya, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website or otherwise engage with our services.

2. Information We Collect

We may collect personal information directly from you when you:

• Submit an enquiry through our website
• Request a quotation
• Book a showroom visit or consultation
• Purchase products through our website or showroom
• Subscribe to our newsletters or marketing communications
• Contact us via phone, email, WhatsApp, social media, or other communication channels

The information we may collect includes your name, physical and delivery address, or company name. When you visit our website, we may automatically collect your IP address, website usage data, and data from cookies and similar tracking technologies.

3. How We Use Your Information

We process your personal information for purposes including:

• Responding to enquiries and requests
• Providing customer support
• Managing warranties and after-sales services
• Improving our products, services, and website

We shall only process your personal data where there is a lawful basis for doing so.

4. Marketing Communications

Where permitted by law, we may send you information regarding our products, services, promotions, and events.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly and requesting removal from our marketing database

5. Sharing of Information

We do not sell your personal information. However, your information may be shared in the ordinary course of business with:

• Delivery and logistics providers
• Installation and project contractors
• Professional advisers
• IT service providers and website hosting providers
• Regulatory or law enforcement authorities where required by law

All third parties are required to handle your personal information securely and only for authorised purposes.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Analyse usage patterns
• Enhance user experience

You may control or disable cookies through your browser settings. However, some website features may not function properly if cookies are disabled.

7. Data Security

We implement appropriate technical measures to safeguard personal information against unauthorised access, unauthorised disclosure, and misuse. While we strive to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our regulatory obligations. When information is no longer required, it will be securely deleted or anonymised.

9. Your Rights

Subject to applicable law, you have the right to:

• Be informed about the collection and use of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data where legally permissible
• Lodge a complaint with the Office of the Data Protection Commissioner (ODPC)

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, technology, or our business practices. Any updates will be posted on this page together with the revised effective date.

11. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or the processing of your personal information, please contact: